FAQ
Questions, gently answered.
Getting started
Do I need an account to create an event?
Yes. Hosts need an account to manage their event. Guests do not, they RSVP via a public or invite-only link.
How long does it take to set up?
About 12 minutes. Pick a type, choose a template, fill in basics, share the link.
Can I change templates later?
Colors, yes: the Theme tab in the Invitation Studio overrides the palette at any time. The template itself is not changeable. It is chosen when you create the event and stays with it.
RSVPs & guests
Do guests need to sign up?
No. Guests can RSVP as a one-time submission with their name and (optionally) email.
Can I import a guest list?
Yes. Paste a CSV: name, email, category, plus_ones, vip, notes, one row per guest.
How do I send invitations?
Add guests, then click "Send invites" on the Guests tab. We deliver via Resend with a template-matched email.
Photos & gallery
Are photos public or moderated?
Every photo a guest posts waits for host approval before it appears, on every event. There is no setting that turns that off.
Does face blur work?
A guest can blur faces before uploading, and it runs in their own browser. It is a step the guest chooses, not applied to every upload. Hosts can also blur during moderation.
How are highlights chosen?
AI scores every photo for emotional resonance, composition, and on-tone storytelling. Top 12 become highlights with AI captions.
Donations & fundraising
How are donations processed?
Stripe Payment Intents for one-time, Stripe Checkout subscription mode for recurring.
Can a donor claim their donation against tax?
Not with anything we send them. A receipt is emailed automatically to any donor who leaves an email address, and it states the amount, the event, the date and a receipt number. It carries no tax ID and says nothing about deductibility, and we do not verify charity status.
Can I refund a donation?
Yes. Refund any completed donation from the Donations tab.
Privacy & security
Who can see my event?
Events default to unlisted, which means they are reachable only by their link. You can also set an event to public, so it is listed on Discover, or to invite-only, where anyone without an invite link gets a 404 instead of the page.
How is my data protected?
PostgreSQL. Row-level security is enabled on every table in our database, with no exceptions. Encrypted at rest and in transit. Photo uploads scoped to the event.
Can I delete my account?
Yes, fully GDPR-compliant. Settings → Delete account permanently removes you, your events, and your guest data.